Question 1

​Benefits to Offering Discounts on Your Website

Accepted Answer

Benefits to Offering Discounts on Your Website

There are many reasons to offer discounts to your tenants directly from your self storage facility website. Maybe you just opened and you want to fill up faster, so you offer a free month. You have a lot of 5x10's available and you want to incentivize those by offering a $1 move in special.

You can set up discounts in your self storage management software and your StoragePug website will immediately show them.

Whatever the reason is you should have full control over what discounts are showing on your website! At StoragePug our software is designed to be easy for you. There are no new skills that you need to learn to maximize the potential of your website! The website updates when you update your self storage management software.

When you put discounts into your management software, such as Sitelink, they immediately show up on your self storage website! You can see how to enable them to show up on your StoragePug website here.

There are many unique discount ideas that you can offer your customers. There is a really great article written by StorEDGE that talks about some unique discounts you can offer your clients such as Tenant of the

Question 2

How to Enable Website Discounts Through SiteLink

Accepted Answer

How To Enable Website Discounts Through SiteLink

You have full control over which discounts and specials show up on the website! It all starts in SiteLink.

| Pug Pro Tip: there are two very important steps that give you fine-tuned control!

|| First, you have to make sure the "Website" option is checked.

|| Second, you need to specify unit types using the "Restrict" plan option.

In a competitive market, discounts can be a great way to get new customers to move in. Whether you're expanding, building, or simply need to fill up units, offering discounts through your website can be a great way to increase your occupancy.

You can read more about how StoragePug implements discounts here.

Note, however, that you should typically only apply discounts to the first month. Why, you ask? Once a tenant moves in, as long as they're happy, they will stick with you, if only through shear convenience.

In case you're short on time and don't want to watch the whole video, here are the most important parts of the discount setup:

Make sure the "Website" checkbox is checked. You can check the other ones too, but Website must be turned on
Make sure you have the "Currently in use" checkbox checked
Make sure you list the units you want this Discount applied.
- Check the "Restrict the plan to the following Unit Types and Sizes"
- Click "Select" then check th

Question 3

Custom Website Content and Copy

Accepted Answer

Custom Website Content and Copy

Copy and Content

Unique, engaging, and helpful content on your website can be one of the best SEO tools. Plus, carefully placed copy can lead to higher conversions. More rentals make everyone happy!

With your StoragePug marketing website, you can fully customize the content and copy to suit your brand. In this article, we'll highlight the various copy placements throughout the design.

Basic Terminology

"Above the Fold" - any website content that users can see without "scrolling". The term is an old one, dating back to newspapers and other print media.

Happy copywriting!

Home Page - Above the Fold

Examples:

https://storagemasters.net/ (as shown in preview)
https://boardwalkstorage.com/
https://americansecurestorage.com/

Home Page - Below the Fold

Examples:

https://boardwalkstorage.com/ (as shown in preview).
https://rayselfstorage.com/

Location Home Page

If you have multiple locations, StoragePug creates a unique landing page for each one. This gives each location a chance to shine with custom ta

Question 4

Claim Your Account with Gate Code

Accepted Answer

Claim Your Account with Gate Code

Today, we go over how your tenant can claim her account on your website. All she needs is her Gate Access Code and unit number, both of which most people have memorized.

The Payment Portal integrates with SiteLink, so your tenant can now stay on your website to pay for her unit or set up auto-pay - all without ever leaving your website.

Once the account has been claimed, both your tenant and manager will be notified via email. This makes it feel official, and plus your manager can now get excited for the incoming online payment.

Note: if your facility doesn't have a gate, we have you covered too! Instead of asking for the Gate Access Code, we can ask the customer for the phone number they have on file with you in SiteLink. Easy peasy!

Check out the video below. See you next time.

${youtube}Claim Account With Gate Code

Video Transcription

Hey there, Tommy here with StoragePug. Today we’re going to go over how your tenant might claim his or her account on your new website. This is one of my favorite StoragePug with SiteLink integrations, we were able to actually create a payment portal where the customer stays on your website without go into new tabs, new services, it’s secure and the big thing is that it actually keeps your branding consistent with your website and your identity. So let’s get started.

So when the tenant goes on your website they can click Pay B

Question 5

SiteLink + Twilio SMS Integration and Setup

Accepted Answer

SiteLink + Twilio SMS Integration and Setup

Twilio is awesome. Setting up the SiteLink + Twilio Integration for the first time can be kind of a bear, so we decided to make a short guide on how to do it! From SiteLink's website:

How Twilio Works With SiteLink

Fully integrated with SiteLink Web Edition -- create situation-specific templates, send, receive, & track text messages worldwide. As texts are sent, the information is being entered in your Tenant Notes. With SiteLink, save time and money using Twilio's Local Connectivity Pricing structure. Send text messages for less than a penny!

Note: all of these settings are from SiteLink Web Edition. Let's get started.

Setting up the Twilio Integration

Click Setup at the top menu bar of SiteLink
Click "SMS/Texting" under "SiteLink Marketplace" on the right
Click "Setup" under "Twilio"
Fill out the form:
Click "OK" to save
If you want to, click "Setup" under Twilio again to test the message b

Question 6

Email Setup in SiteLink

Accepted Answer

Updated 8 months ago by Tommy Nguyen

Sending emails directly from SiteLink is an awesome feature. You can send welcome emails all the way to payment reminders.

If you use Google Gmail or G Suite, this is how you do it!

Note: Gmail addresses end in "@gmail.com", while G Suite addresses end in your company's domain name, ie. "hello@storagepug.com". Both types of accounts are known as your "Google Account". This will be the account that SiteLink will use to send emails.

Prerequisites:

You have to allow less secure apps in your Google Account settings. Here's the link -> https://myaccount.google.com/lesssecureapps
Know your Google Account email address
Know your Google Account password

Let's go!

Open SiteLink Web Edition
Click on "Setup" along the top
Click on "Email"
Put in these settings:
- Email Type: "Simple Mail Transfer Protocol (SMTP)"
- SMTP Configuration:
  - -SMTP Server Address: smtp.gmail.com
  - -SMTP Port: 587
  - -Use SSL: Checked
  - -SMTP Username: your Google Account email address
  - -SMTP Password: your Google Account password
Click "Ok" to save
If you'd like, click on "Test E-Mail" to test your settings

Your screen will look something like this:

![](https://storage.crisp.chat/users/helpdesk/website/de99429175fdd800/6d775bba-b418-4404-981b-34

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