Great question! Unless you have someone that is at the chat all of the time, we typically recommend against chat windows. We have found that if there is a delay in responses to chats, customers get very impatient and will completely leave the website or even leave a negative review.

It's also possible that someone has a question your chatbot can't answer. They might need a real person to help them - so if you're using a chatbot, we recommend having someone who can answer the phone, too. That can be your manager during the day, or a call center overnight.

If you do have someone who can be dedicated to the chatbot, we recommend Swivl or Liveswitchfor your website chatbot! Here are the links: https://www.tryswivl.com/ or https://www.liveswitch.com/
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If you decide to incorporate a chatbot on your website, our teams can help you get it installed on your website. Give us a call or email and we can help you get started!