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Tenant Confirmation Emails
Tenant Confirmation Emails

Tenant Confirmation Emails

Product_Team avatar
Written by Product_Team
Updated over a month ago

Summary

StoragePug automatically sends out email alerts when your tenants interact with your website. While these alerts are customizable, they help your facility stay informed every step of the way.

Types of Alerts

Examples

Rental/Reservation Confirmation

These notifications are almost identical and will include your custom message at the top of the email. This custom message usually includes any important information about any next steps and can be changed at any time by either reaching out to the Client Success team or on your own at app.storagepug.com under the "Success Messages" tab.

  • Pro Pug Tip! Among other things, you can edit the verbiage rental/confirmation success email on our Insights Platform in Location Editor! Good Ole DIY!

Gate Code

  • If your gate access system is connected with your Sitelink AND you have opted to send your customers a gate code after they e-sign their lease, this is a seperate and automated email sent to your customers with the randomly generated gate code.

  • We cannot display special characters, such as * or #, so be sure to have a way to let your customers know that these characters are required. You can utilize the "Success Messages" tab in Insights @ app.storage.com or have a sticker on your keypad.

Reservation Move-in Reminder (Unit Manager Only)

  • This only applies to Unit Manager.

  • Remember that as an operator, you will need to complete the rental on your end.

Payment Receipt

Autopay Setup/Change

Move-Out Requested

  • In the customer portal, customers have an option to "Schedule a Move-Out."

  • The customer will be prompted to select a date for their move-out, and their information will be populated in Sitelink under the Move Out module.

  • Pro Pug Tip! The Move-out message is customizable within Location Editor on our Insights Platform via the "Success Messages" tab!!

Automated Lease Reminder

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