There are certain situations in which you might not want to allow certain unit sizes/types on your website to be rentable. You still want visitors to be able to see the units, but you just want to be able to capture their contact details without allowing them to rent the unit.

For example, many facilities offer a variety of parking solutions, and some operators want to vet tenants before allowing them to store their vehicles at the facility. The idea being that, as an operator, you might not want your facility looking like a junkyard with beat up vehicles everywhere!

While we don't have the option to turn off online rentals for specific unit sizes/types on your website, we do have a work around that will allow you to display the unit on the website with a contact form. Let's take a look at how this works!

Displaying Your Unit(s) with the Contact Us Badge

What to do in SiteLink

Video Explanation

Displaying Your Unit(s) with the Contact Us Badge

Our work around involves getting your desired unit size/type on the website with the blue Contact Us badge as seen below in the screen shot:

The Contact Us badge appears on unit sizes/types that we view as not having any available, rentable inventory in SiteLink. This feature allows you to display units on the website with a simple contact form. If a prospective tenant clicks on one of these units, a contact form will appear.

You will get these contact details emailed to you, and the prospective tenants details will also appear as a in Lead in SiteLink's Lead to Lease table.

Being that you may have rentable inventory in SiteLink for the unit sizes/types in question, there are some things you will have to do in SiteLink so the units display with the Contact Us badge as opposed to being rentable.

What to do in SiteLink

Let's say you have a unit type called RV Covered Parking that you don't want rentable. You need to exclude the units that are vacant and rentable from the website. The units of this type that are occupied and rented do not need to be marked Exclude from Website as this is the mechanism that will display the units the Contact Us badge:

***In order for this work around to have the desired effect, you must have at least one of the unit size/type in question shown as rented in SiteLink and without the Exclude from Website box checked. If you don't have a unit rented of that particular size/type, you will have to rent out a unit to yourself.

For example, let's say you have five 20x20 RV Covered Parking units in SiteLink and all of them are vacant and rentable. In this scenario, you would need to rent one of the units to yourself, and the other four units would need to be marked with the Exclude from Website option in SiteLink.

In that same scenario as above, if you have five units but two of those are already rented, you would need to check the Exclude from Website box on the three remaining, vacant units in SiteLink.

In conclusion, for the unit size/type that you want on the website with the Contact Us badge option, you will need to have at least one unit rented and the remaining units excluded from the website.

Video Explanation

Check out the video below that has an in-depth explanation of the work around and what it will look like:

As always, if you have any questions, reach out to our Client Success team at!

PRO PUG TIP: Once you have made the above adjustments, contact our Client Success team so we can sync with your updates in SiteLink, or check out this article that shows you how you can do that on your own in Insights!

Did this answer your question?