This article will cover some of our most commonly asked questions after going live!
Who Helps Me Now?
After your website is live, your primary support will be with our amazing Client Success team.
A team member may have already reached out about training! Be sure to mark your calendar! Here is a short outline on what to expect: What To Expect In Training
The Client Success Team is available Monday through Friday, 9 am to 6 pm, EST.
They can help with:
Text, Video, or Photo Updates
Banner Messages - Website Banner Tips / Best Practices
Website Integration Questions
Local SEO Resource Guidance
Anything Insights Related
FREE Swag Replacement Orders.
And so much more!
How Do I Reach Out?
The best way to reach the Client Success Team is through our messaging chatbot! There are two ways to locate our super convenient chatbot.
Log in to your Insights account: Our chatbot will pop up in the bottom right corner of your screen. Don't worry, this chatbot is never visible to your tenants!
Pug Pro Tip: You can even send us feedback while you are logged in to Insights! Simply click the purple rectangle that says "Feedback". It will always display above the chatbot icon. We love receiving feedback from our clients!
2. Visit our main StoragePug website: Visit our main StoragePug website (www.storagepug.com). Our chatbot will pop up in the bottom right corner of your screen.
What Notification Emails Do Tenants and Managers See?
Here are two short articles that give an overview of what the tenant and manager receive when interactions happen on your website.
With facility notifications, we can add or remove email recipients at any time! If you need to make any changes, simply reach out to us through our chatbot.
What About The Customer Portal?
Our customer portal is amazing and will make your life so much easier! Here is our article that walks you through everything that the customer portal is capable of:
Customer portal features are different for our awesome Unit Manager clients. The payment portal is a direct link to your CRM payment website.
At the end of the day, security is incredibly important to us. So, to honor that value, we don't process any payment or store any tenant profile data. Everything is sent immediately to your CRM software.
How Do Tenants Claim Their Accounts With A Gate Code?
Do you have a tenant trying to claim an account with their gate code? This article will walk you through step by step:
SiteLink Integration Questions?
Here are a few articles to help you resolve some of our most common SiteLink questions. If you still need a little help, always feel free to reach out to us. Our Client Success Team will do their best to help guide you to the right resources!
Have a few more questions about Insights? We've got you covered!
That's all for now! If you have any additional questions, please feel free to reach out to our Client Success team! Congrats on your beautiful new website and talk soon! :)